Privacy Policy

Last Updated: August 14, 2026

Car Bros Auto Parts ("Car Bros Auto Parts," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, purchase products from us, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, make a purchase, create an account, contact us, or otherwise interact with our store, we may collect information such as:

• Your name

• Billing and shipping address

• Email address

• Telephone number

• Order and transaction information

• Products you purchase or inquire about

• Vehicle information you voluntarily provide, such as year, make, model, trim, VIN, or other vehicle details

• Payment-related information

• Customer service communications

• Returns, warranty claims, and order history

• IP address

• Browser and device information

• Website activity and interactions

• Cookie and similar technology information

Payment information may be processed by Shopify, payment processors, or other payment service providers. Car Bros Auto Parts does not necessarily receive or store your complete payment card information.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders

• Process payments

• Ship products to you

• Provide order confirmations and tracking information

• Communicate with you about your order

• Respond to questions and customer service requests

• Help determine vehicle or part compatibility

• Process returns, refunds, exchanges, and warranty requests

• Detect and prevent fraud or unauthorized transactions

• Maintain and improve our website

• Analyze website traffic and customer activity

• Maintain business and transaction records

• Comply with legal and regulatory requirements

• Send marketing communications when permitted by law and according to your preferences

If you provide vehicle information, we may use that information to help identify or confirm the compatibility of an automotive part. Customers remain responsible for reviewing product descriptions, part numbers, fitment information, and applicable return terms before purchasing.

3. Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you. As part of providing these services, Shopify may process personal information relating to visitors and customers of our store.

Shopify's handling of personal information is governed by its own applicable privacy terms and policies.

4. Payment Processing

Payments placed through our website may be processed by Shopify Payments and/or other third-party payment processors that we choose to offer.

These providers may collect and process payment and transaction information in order to authorize and complete your purchase, prevent fraud, and provide their services.

We generally do not have access to your complete credit or debit card number.

5. Shipping and Delivery

To fulfill your order, we may provide necessary information to shipping carriers, freight companies, delivery providers, fulfillment partners, and other service providers.

This information may include your:

• Name

• Shipping address

• Telephone number

• Email address

• Order or shipment information

This information is provided as necessary to process, ship, track, and deliver your order.

6. Service Providers and Third Parties

We may share personal information with companies that provide services necessary to operate our business.

These may include:

• Shopify

• Payment processors

• Shipping and freight carriers

• Website hosting and technology providers

• Inventory management systems

• Automotive parts catalog and fitment providers

• Analytics providers

• Advertising and marketing providers

• Email and communication providers

• Fraud prevention providers

• Customer service providers

• Professional advisers and other service providers

We may also disclose information when required by law, to respond to valid legal requests, to protect our rights or property, or to investigate suspected fraud or illegal activity.

We do not disclose personal information to third parties for purposes unrelated to operating, improving, securing, or marketing our business except as permitted or required by law.

7. eBay and Other Sales Channels

Car Bros Auto Parts may also sell products through third-party marketplaces and sales channels, including eBay.

When you purchase from us through a third-party marketplace, that marketplace may independently collect and process your information according to its own privacy policy and terms.

Information received from marketplaces may be used by Car Bros Auto Parts to fulfill orders, provide customer service, maintain inventory, process returns, prevent fraud, and maintain required business records.

This Privacy Policy primarily applies to information collected through our own website and services.

8. Cookies and Tracking Technologies

Our website and our service providers may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Keep our website functioning properly

• Remember customer preferences

• Maintain shopping cart functionality

• Understand website usage

• Measure website performance

• Prevent fraud

• Improve our store

• Measure advertising effectiveness

• Provide relevant advertising where permitted

Depending on your location and applicable law, you may have options to control certain cookies, advertising technologies, or data-sharing activities.

9. Advertising and Analytics

We may use analytics and advertising services to understand how customers find and use our website and to measure the effectiveness of our advertising.

Depending on the services we use, these providers may collect information about your device, browser, IP address, website activity, and interactions with advertisements.

Where required by applicable law, we will provide appropriate choices regarding certain advertising, tracking, or data-sharing activities.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services

• Fulfill orders

• Maintain transaction and accounting records

• Resolve disputes

• Prevent fraud

• Enforce our agreements

• Comply with tax, legal, and regulatory requirements

Retention periods may vary depending on the type of information and the reason it was collected.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to certain personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Receive information about how your personal information is collected, used, or disclosed

• Opt out of certain uses or disclosures of personal information where applicable

• Withdraw certain consent where applicable

• Appeal certain decisions regarding privacy requests where required by law

Some rights are subject to legal limitations and exceptions.

We may need to verify your identity before processing certain privacy requests.

13. California Privacy Rights

California residents may have additional rights regarding their personal information under applicable California privacy laws.

Depending on whether applicable legal requirements and thresholds apply to Car Bros Auto Parts, these rights may include requesting information about personal information collected, requesting deletion or correction, and opting out of certain sales or sharing of personal information.

Where required by applicable law, we will not discriminate against you for exercising your privacy rights.

If our use of advertising or other services constitutes "selling" or "sharing" personal information as those terms are defined under applicable California law, eligible California residents may have the right to opt out.

Privacy requests may be submitted using the contact information listed below or through privacy controls made available on our website.

14. Children's Privacy

Our website and products are intended for a general audience and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact us.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or services.

When we make changes, we may update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically.