Refund & Cancellations

Refund, Return & Cancellation Policy

Last Updated: August 14, 2026

At Car Bros Auto Parts, we want our customers to receive the correct part and be satisfied with their purchase. Because many of our products are used OEM automotive parts, please carefully review the product description, photos, part numbers, and compatibility information before ordering.

The following policy applies to purchases made directly through the Car Bros Auto Parts website.

30-Day Return Policy

Unless otherwise stated in the product listing, eligible items may be returned within 30 days of delivery.

To be eligible for a return, the item must be returned in substantially the same condition in which it was received.

All original identification marks, labels, stamps, tags, security markings, and other identifying features applied by Car Bros Auto Parts must remain intact.

Parts that have been materially modified, disassembled, altered, damaged after delivery, or returned in a condition materially different from when they were shipped may not qualify for a full refund.

Before Starting a Return

Please contact Car Bros Auto Parts before returning an item.

When requesting a return, please provide:

  • Your order number

  • The item being returned

  • The reason for the return

  • Photos of the item when requested

  • Details regarding any problem with the part

Please do not ship a return until you have received return instructions from us.

Returns sent without sufficient identifying information may experience processing delays.

Incorrect, Damaged, or Defective Items

If you believe you received the wrong item, the item arrived damaged, or the item is materially defective or materially different from its description, please contact us as soon as possible.

We may request photographs, videos, diagnostic information, part numbers, or other reasonable information necessary to evaluate the issue.

If we determine that the item was incorrect, materially defective, damaged in transit, or materially not as described, we will provide an appropriate remedy in accordance with this policy and applicable law.

Depending on the circumstances, this may include:

  • A replacement, if available

  • A return shipping label

  • A full or partial refund

  • Another mutually agreed resolution

Because many of our used parts are unique and have a quantity of one, an identical replacement may not always be available.

Used Part Condition

Many products sold by Car Bros Auto Parts are used OEM automotive parts.

Used parts may show normal signs of previous use, including scratches, scuffs, dirt, fading, discoloration, surface wear, or other cosmetic imperfections.

Normal wear that was visible in the listing photographs or reasonably described in the listing is not considered a defect.

Customers should carefully review all available photographs before purchasing.

Customer Ordered the Wrong Part

Customers are responsible for verifying vehicle compatibility before placing an order.

If you order the wrong part, change your mind, no longer need the item, or the item does not fit because the incorrect part or vehicle information was used, you may request a return within the applicable return period if the item is otherwise eligible.

For buyer-error or change-of-mind returns, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable where permitted by applicable law.

Vehicle Fitment

Fitment information is provided as a reference and does not guarantee compatibility with every vehicle configuration.

Vehicle parts may vary based on:

  • Year

  • Make

  • Model

  • Trim

  • Engine

  • Transmission

  • Drivetrain

  • Production date

  • Vehicle options

  • VIN

  • OEM part number

We strongly recommend comparing the OEM part number on your original part with the part number shown in our listing whenever possible.

If you are unsure whether a part will fit your vehicle, please contact us before purchasing.

Electronic Parts

Electronic components may require programming, coding, calibration, initialization, or relearning after installation.

A part requiring programming or calibration is not necessarily defective.

Customers are responsible for determining whether programming or calibration is required for their vehicle.

For certain electronic parts, we may request diagnostic documentation from a qualified automotive repair facility before approving a defective-item claim.

Engines, Transmissions, and Major Mechanical Components

Engines, transmissions, transfer cases, differentials, and other major mechanical components may be subject to additional warranty, installation, freight, or return conditions stated in the individual product listing.

Unless specifically included in the listing, accessories attached to a used engine or transmission may be provided for convenience and may not be covered by the same warranty as the primary component.

Please review the individual listing carefully before purchasing a major mechanical component.

Non-Returnable Items

Certain items may not be eligible for return where disclosed before purchase or where permitted by applicable law.

Examples may include:

  • Items specifically marked Final Sale

  • Items materially modified or altered after delivery

  • Items damaged due to improper installation or misuse

  • Items returned with missing components

  • Items with removed or altered Car Bros Auto Parts identification or security markings

  • Items outside the applicable return period

This section does not limit any rights or remedies that cannot legally be excluded.

Return Shipping

If the return is due to an error by Car Bros Auto Parts, an incorrect item, qualifying shipping damage, or a verified material defect, we will generally cover reasonable return shipping costs where appropriate.

If the return is due to buyer error, incorrect fitment selection, change of mind, or the item no longer being needed, the customer may be responsible for return shipping.

Please use the return instructions we provide.

We are not responsible for returns sent to an incorrect address or using an unauthorized shipping method.

Freight Returns

Engines, transmissions, doors, bumpers, body panels, and other large or heavy items may require freight transportation.

Please contact us before attempting to return a freight item.

Freight returns must be properly packaged and secured for transportation.

Customers may be responsible for freight return costs when the return is due to buyer error, incorrect ordering, or change of mind.

Refunds

Once we receive and inspect an approved return, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow your bank, credit card company, or payment provider additional time to process and post the refund after it has been issued.

Shipping charges may be excluded from the refund when permitted by law and when the return resulted from buyer error, incorrect ordering, or change of mind.

Labor and Related Expenses

Unless otherwise required by applicable law or expressly agreed to by Car Bros Auto Parts in writing, refunds and warranties cover the eligible purchased part and applicable shipping amounts only.

Car Bros Auto Parts does not reimburse expenses such as:

  • Installation labor

  • Removal labor

  • Diagnostic charges

  • Programming or coding

  • Calibration

  • Towing

  • Vehicle rental

  • Storage fees

  • Shop fees

  • Lost wages

  • Loss of vehicle use

  • Other incidental or consequential expenses

We strongly recommend verifying the part number and compatibility before installation.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet been processed or shipped.

Once an order has been shipped or transferred to the shipping carrier, it generally can no longer be canceled and will instead be subject to our return policy.

Submitting a cancellation request does not guarantee that the order can be stopped before shipment.

Orders We Cancel

Car Bros Auto Parts may cancel an order when reasonably necessary, including when:

  • An item is no longer available

  • An item was sold through another sales channel before inventory synchronized

  • Damage is discovered during final inspection

  • There is a significant listing or pricing error

  • Payment cannot be verified

  • We reasonably suspect fraudulent activity

  • The item cannot reasonably be shipped to the provided address

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

Refused or Undeliverable Shipments

If an order is refused, returned because of an incorrect address, or otherwise returned as undeliverable for reasons outside our control, shipping and return shipping charges may be deducted from the refund where permitted by applicable law.

Additional charges may apply if the customer requests that the item be shipped again.

Missing or Damaged Packages

If your package arrives visibly damaged, please photograph the package and item before discarding any packaging materials.

For freight deliveries, inspect the shipment before signing the delivery receipt whenever possible and document visible damage with the carrier.

Please contact Car Bros Auto Parts promptly so we can assist with the carrier claim when appropriate.

Professional Installation Requirement

All parts purchased from CarBros Auto Parts must be installed by a manufacturer-trained and/or qualified professional automotive technician who is experienced with the specific make and model of the vehicle.

The buyer is responsible for ensuring that the part is properly diagnosed, installed, programmed, calibrated, and tested in accordance with the vehicle manufacturer’s specifications.

Damage, malfunction, or failure resulting from improper installation, incorrect diagnosis, improper programming or coding, modification, misuse, or installation by an unqualified individual is not considered a defective part and may not qualify for a refund or return.

For warranty or return claims related to an alleged defective part, CarBros Auto Parts may request documentation showing that the part was professionally installed, including an installation invoice or repair order from the servicing facility.

Marketplace Purchases

This policy applies to purchases made directly through the Car Bros Auto Parts website.

Purchases made through eBay or another third-party marketplace are subject to the applicable return, refund, and buyer-protection rules of that marketplace and the terms shown on the applicable listing.

Contact Us

To request a return, cancellation, or assistance with an order, please contact:

Car Bros Auto Parts

Email: sales@carbrosautoparts.com

Please include your order number when contacting us about an existing purchase.