Shipping Policy
Last Updated: August 14, 2026
Thank you for shopping with Car Bros Auto Parts. We specialize in automotive parts and work to process and ship orders as quickly and safely as possible.
Please review the following shipping information before placing your order.
Order Processing
Most orders are processed and shipped within 1–2 business days after payment is received and verified.
Orders are not typically processed or shipped on weekends or major holidays.
Processing times may be longer for oversized, heavy, freight, or special-handling items.
Once your order has shipped, tracking information will be provided when available.
Shipping Methods
We use various shipping carriers depending on the size, weight, value, and destination of the item.
Carriers may include:
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UPS
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FedEx
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USPS
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Freight/LTL carriers
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Other regional or specialty shipping providers
The carrier used for your order may be selected at our discretion to provide safe and efficient delivery.
Shipping Costs
Shipping charges, when applicable, will be displayed during checkout or included in the product price when an item is advertised with free shipping.
Shipping rates may vary based on the item's size, weight, destination, and shipping method.
Some oversized or freight items may require a custom shipping quote.
Delivery Times
Estimated delivery times shown at checkout or provided by a shipping carrier are estimates only and are not guaranteed unless specifically stated otherwise.
Delivery times may be affected by weather, carrier delays, holidays, incorrect addresses, remote delivery locations, or other circumstances outside of our control.
Car Bros Auto Parts is not responsible for delays caused by the shipping carrier after an order has been transferred to the carrier.
Used Auto Parts
All products sold by Car Bros Auto Parts are used OEM automotive parts.
Because these are used parts, packaging requirements may vary depending on the size, shape, weight, and condition of the item.
We take reasonable precautions to package parts securely for transportation.
Please review all product photos, descriptions, part numbers, fitment information, and condition details before purchasing.
Large and Oversized Items
Certain automotive parts may be too large or heavy for standard parcel shipping.
Items such as engines, transmissions, doors, bumpers, hoods, body panels, subframes, axles, and other oversized components may require freight shipping or special handling.
Additional shipping charges may apply to oversized items depending on the destination.
If additional information or payment is required before shipment, we will contact you before the order ships.
Freight Shipments
Freight shipments may require delivery to a commercial/business address with appropriate unloading capabilities.
Residential delivery, liftgate service, limited-access locations, or other special delivery requirements may result in additional charges.
Customers purchasing freight items should provide an accurate telephone number so the freight carrier can contact them regarding delivery when necessary.
Freight delivery times are estimates and may vary depending on the carrier and destination.
Inspect Freight Deliveries Before Signing
Customers receiving freight shipments should inspect the shipment for visible damage before signing the delivery receipt.
If there is visible damage:
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Note the damage clearly on the delivery receipt.
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Take photographs of the packaging and damaged area.
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Notify Car Bros Auto Parts as soon as possible.
If a shipment is severely damaged, please contact us before refusing delivery whenever reasonably possible.
Failure to document visible freight damage at delivery may affect our ability to file a claim with the carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please verify your shipping information carefully before submitting your order.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Car Bros Auto Parts is not responsible for additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
All orders will be shipped only to the shipping address provided at the time of checkout.
For security and fraud-prevention purposes, CarBros Auto Parts will not change, edit, redirect, or substitute a shipping address after an order has been placed.
Customers are responsible for reviewing and confirming that their shipping address is complete and accurate before completing checkout.
If an incorrect address was entered, please contact us immediately. If the order has not yet been processed or shipped, the order may need to be canceled and a new order placed using the correct shipping address.
CarBros Auto Parts is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer at checkout.
Undeliverable or Returned Packages
If a package is returned to us because of an incorrect address, refused delivery, failed delivery attempts, or another issue outside our control, the customer may be responsible for additional shipping charges if the item needs to be shipped again.
Original shipping charges may be non-refundable where permitted by applicable law.
Tracking Information
Tracking information will be provided for shipments when available.
Please allow time for the carrier's tracking system to update after receiving your tracking number.
For freight shipments, tracking may be provided through a PRO number, bill of lading number, or directly through the freight carrier.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact Car Bros Auto Parts as soon as possible.
For damaged shipments, please keep:
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The item
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Original shipping box or packaging
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Packing materials
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Shipping label
Please also take clear photographs of the item, packaging, shipping label, and any visible damage.
Do not discard packaging until the issue has been resolved, as the shipping carrier may require photographs or inspection for a claim.
Order Availability
Because many of our automotive parts are used and may be one-of-a-kind inventory, there may be rare situations where an item becomes unavailable after an order is placed.
This can occur due to inventory synchronization between our website and other sales channels, inventory errors, prior sales, or damage discovered during final inspection.
If we are unable to fulfill your order, we will notify you and issue a refund for the unavailable item.
Final Inspection Before Shipping
We may perform a final inspection of used parts before shipment.
If we discover that a part is significantly damaged, defective, or materially different from its listing and believe it should not be shipped, we may contact you or cancel the order and issue a refund.
International Shipping
International shipping availability varies by product and destination.
Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated at checkout.
International customers are responsible for confirming that the item can legally be imported into their country.
Compatibility and Fitment
Please verify that the part you are purchasing is compatible with your vehicle before ordering.
Vehicle compatibility information is provided as a reference and may not account for every trim level, production date, option, engine, transmission, or manufacturer variation.
When possible, we strongly recommend comparing the OEM part number from your original part with the part number shown in our listing.
If you are unsure whether a part will fit your vehicle, please contact us before purchasing.
Contact Us
If you have questions regarding shipping or an existing order, please contact:
Car Bros Auto Parts
Email: sales@carbrosautoparts.com